Contact Us with Ladders AI

Why You Might Need to Contact Us

Sometimes things don’t go as smoothly as we’d hope. Maybe the AI job matching is throwing irrelevant jobs your way, or the interview scheduler messed up your time zone. Or perhaps you just forgot your password (it happens!). Because our platform handles both automated job matching and interview flows, pinpointing the issue quickly makes all the difference.

From our experience, knowing exactly what part of the system is acting up helps us help you faster. Whether it’s technical glitches or simple questions about features, reaching out is your best bet.

Getting Started: Finding Our Contact Options

If you’re on the homepage, look for “Contact” or “Support” in the footer or main menu. But honestly, if you’re logged in, the best way is through your dashboard’s “Help” or “Contact Support” link. This pulls up your info automatically and speeds things up.

For general questions — partnerships, media, or feedback — the main contact page works fine. But for AI matching or interview automation issues, going through your account is usually quicker and more efficient.

Primary Contact Methods We Offer

Email Support

This method lets you explain things in detail and attach screenshots, which is super helpful when our AI matching or scheduling isn’t behaving as expected. We aim to reply within 24-48 business hours. It’s not instant, but it’s thorough and perfect for complex problems.

Live Chat Support

Available 9 AM to 6 PM EST, live chat is great for quick fixes and walkthroughs. The agents can see your account live and guide you through features like rescheduling interviews or tweaking your job matching preferences. Usually, you’ll get a response in under 5 minutes.

Phone Support

Phone support is generally for premium users or urgent, tricky problems. If you qualify, you’ll find the number on our contact page, but be ready to verify your account first. It’s especially useful when interview scheduling is time-sensitive or your job matching settings need immediate attention.

Specific Contact Scenarios and Solutions

Technical Issues with Job Matching

If the AI is off — like showing junior roles when you’re senior, or missing your industry completely — email support is your best bet. To help us help you, include:

• Your current job title and target roles
• Industries you want or want to avoid
• Your salary range
• Any recent profile changes

The clearer you are, the better our team can fine-tune your matching settings.

Interview Automation Problems

Issues like interviews scheduled at odd hours or missing confirmation emails? Live chat is perfect here since agents can check your interview queue and help reschedule. Dealing with different time zones and calendar integrations can get tricky, but we’re here to help you sort it out smoothly.

Account Access and Login Issues

Forgot your password or locked out? Try the automated reset first. If that doesn’t work, email support with your registered email and a description of the problem. We’ll verify your identity and get you back in quickly.

Understanding Our Support Structure

Our support team has layers. First-level agents handle basics and account issues. More complex problems with AI matching or interview automation get escalated to specialists who really know the tech inside out.

Sometimes it takes a few messages back and forth to get to the root of things — these systems are sophisticated, after all. Premium users get priority handling and phone support, but all users get solid email and chat help.

Contact Form Best Practices

When you fill out our contact form, being detailed really helps. Instead of vague notes like “job matching isn’t working,” try something like “job matching is showing marketing roles, but I’m targeting software engineering.”

Helpful details to include:

• Your account email
• Browser and device you’re using
• When the issue started
• Exact error messages
• Steps you’ve tried already

And screenshots are gold. They let our team see exactly what’s happening instead of guessing.

Regional Support Considerations

Since we serve users across the USA, we get that local job markets and time zones matter. If job matches aren’t showing relevant local roles or interviews are scheduled outside your business hours, mention your region when you contact us.

This helps us fine-tune AI parameters and make sure interview times fit your local schedule. We want this to feel like a local experience, even if it’s powered by AI.

Response Time Expectations and Following Up

Here’s what you can generally expect when you contact us:

• Account access issues: Response in 4-8 hours, usually resolved same day.
• Technical bugs: 24-48 hour response, resolution within 2-5 business days.
• Feature questions: Response in 12-24 hours, resolved in 1-2 days.

If you don’t hear back by the expected time, it’s totally okay to follow up. Just reference your ticket or case ID. For urgent problems, make sure to highlight that so we can prioritize your request.

❓ FAQ